Warranty
Manufacturer warranty
Our products carry the warranty undertaken by the manufacturer; the term is shown on each product page. To claim the manufacturer warranty, the electronic invoice or the order number is enough.
The manufacturer warranty and the statutory guarantee below run side by side: neither shortens the other, and whichever is more favourable to you applies.
Statutory guarantee (for consumers)
Under Hungarian Government Decree 151/2003 (IX. 22.), durable consumer goods above HUF 10,000 carry a statutory guarantee, in bands set by the selling price:
- HUF 10,000 – 250,000: 2 years
- Above HUF 250,000: 3 years
The guarantee period starts when the product is handed over. For goods covered by the statutory guarantee we issue an electronic guarantee certificate and send it together with the invoice to the email address given. For goods with a selling price of HUF 50,000 or less, the guarantee can also be claimed on the invoice alone.
Warranty of conformity and product warranty
Under a consumer contract, Hungarian Government Decree 373/2021 (VI. 30.) lets you bring a claim for warranty of conformity against us within 2 years of receipt. You may also turn directly to the manufacturer with a product warranty claim, for 2 years from the product being placed on the market. Business (B2B) purchases are covered by the general warranty rules of the Civil Code and by the manufacturer warranty shown on each product.
Replacement or refund, not inspection
Up to a gross purchase price of HUF 250,000 we replace a faulty product, or refund its price, within the warranty period. We do not inspect it, we do not repair it, and we do not pass it on to the manufacturer. Above HUF 250,000 the manufacturer’s repair or replacement route applies, but we handle it for you: writing to us is enough. This undertaking does not limit your statutory rights.
How to make a warranty claim
- Write to info@byb.hu with the order number, a description of the fault and, if possible, a photo or video.
- Once we have agreed, send the product to the address given (Mélyfúró utca 3/B, unit MK34, 1151 Budapest).
- Up to a gross purchase price of HUF 250,000 we replace the product or refund its price. Above that we follow the manufacturer’s route, and we handle it for you.
Our reseller partners find the warranty terms on the reseller page .