I. RETURNS AND REFUND POLICY
1. Return terms (for consumers / B2C)
Deadline and notice: You may withdraw from the purchase without giving a reason within 14 days of receiving the product. Send the notice of withdrawal in writing to info@byb.hu before you send the parcel.
What can be returned: Every product in the shop can be returned. We charge no restocking fee.
Costs: The cost of returning the product is borne by the customer. We do not accept parcels sent cash on delivery.
Returns address: 1 Mihály Dénes utca, 2151 Fót, Hungary (we cannot accept parcels sent to the registered office).
Diminished value: Please return the product undamaged, in its original packaging where possible. The customer is liable for any loss of value caused by use beyond what is needed to establish the nature and functioning of the product, and we may deduct it from the refund.
2. Business customers (B2B) — no right of withdrawal
Companies, sole traders and other legal entities are not consumers, so the 14-day right of withdrawal does not apply to them. For them the order is final, and a return is only possible in the case of a proven manufacturing fault.
3. How the refund works
Once the returned product has arrived and we have checked its condition, we refund the purchase price (and the original standard delivery charge) within 14 days, using the same payment method.
4. Faulty or damaged products
If there is a warranty problem or the parcel arrived damaged, contact us straight away at info@byb.hu with an exact description of the problem and photos.