Delivery policy

This policy covers the packaging, logistics and delivery terms of orders placed in the BYB shop (operated by BYB Hungary Kft.).

1. Logistics and delivery methods

Orders are prepared, packed and dispatched in our own warehouse (1 Mihály Dénes utca, 2151 Fót). Our courier partners:

• GLS home delivery: delivery to the address given, on the working day after dispatch, between 8am and 5pm.
• GLS ParcelShop and GLS locker: collection at the pick-up point you choose.
• FOXPOST parcel locker: collection from the locker you choose.
• DHL: for international delivery within the European Union.

For pick-up point and locker delivery the customer chooses the collection point on a map in the cart, before payment.

2. Delivery charges

The delivery charge is calculated from the weight of the cart and the delivery method chosen. The exact charge is shown clearly in the cart and at checkout, before the order is placed. With cash on delivery the handling fee charged by the provider is added to the delivery charge, and that amount is also shown before the order. Cash on delivery is available for domestic delivery only.

3. Packaging and size limits

We pack our products in multi-layer, rigid cardboard boxes with void fill. Parcel lockers and pick-up points have size and weight limits, so for large or overweight products (PC cases, solar panels, thick charging cables, larger mounts, for example) locker and pick-up point collection cannot be chosen; these can only be ordered with home delivery. The shop handles this automatically: the unavailable delivery methods are not shown for those products.

4. Processing and delivery time

• Product in our own stock: orders placed on working days are usually dispatched within 1 working day .
• Item coming from supplier stock: the supply usually takes between 1 and 2 weeks . We mark it on the product page and in the cart when an item comes from supplier stock.
• Mixed cart: we send the order in one shipment, set by the item with the longest lead time. If that does not suit you, please say so in the order comment field and we will arrange a partial delivery.

Delivery time also depends on how busy the courier is. We show the expected delivery time in the cart.

5. Parcel tracking

As soon as we hand the parcel over to the courier, we send an automatic email to the address given, with the parcel number and the tracking link.

6. Collection and unclaimed parcels

A parcel sent to a pick-up point or locker can be collected for a limited time; the exact deadline is in the courier's notice. Unclaimed parcels are returned to us. With home delivery the courier makes a second delivery attempt free of charge.

7. Damaged or incomplete parcels

Please always check that the parcel is intact when you receive it, with the courier present or at the locker. If you see damage on the box:

• ask the courier to record a damage report;
• report the problem straight away, with photos attached, to info@byb.hu .

8. Reseller (B2B) orders

For orders placed with a partner account the delivery terms may differ: the delivery charge is shown on the order confirmation and on the proforma invoice, and for larger or pallet items it is agreed case by case.