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One sheet for your tool bag

The quick start and the most common problems on one A5 sheet. Print it or save it as a PDF: choose Save as PDF in the browser's print dialog.

Tiandy quick start

  1. Device discovery. Install SearchConfig Tool on your computer. It finds the camera even if your computer is on a different subnet.
  2. Activation. There is no factory password. Set a password and fill in the security question and the email address: password reset relies on them.
  3. IP addressing. The recorder's PoE ports assign addresses from their own internal subnet. Set a camera on an external switch to the same subnet manually.
  4. Recorder. Add channels, format the drive, set the recording schedule. The calculator gives the days of storage.
  5. Handover. EasyLive Plus on the customer's phone, by QR code. Easy7 VMS on the computer, free.

If you get stuck

The discovery tool does not find the cameraCheck power and the network connection, then run SearchConfig Tool. Check the IP settings against the manual for the exact model. If the device still does not appear, send its model number and describe the connections.
No picture on the recorder's PoE portCheck the exact camera and recorder variants, power and device registration settings. For a mixed-brand system, also check the supported connection method. Include the recorder's error message when requesting help.
Live video works, but motion alerts do notCheck that both devices support the required event and that event handling is configured. A working live view does not confirm this. Include the firmware versions when requesting help.
Forgotten passwordFollow the manufacturer's password reset instructions for the exact model. If you need help, send the model and serial numbers. Do not send your password.
The night picture is grainyCheck the camera's night mode and illumination settings against the manual for the exact model. If it does not improve, send one daytime and one night-time sample image, together with the exact model number. The images and settings are needed to identify the cause.

Firmware and manual: help.tiandycloud.com · Software: byb.hu/en/telepitoknek/szoftverek · Written support: byb.hu/en/pages/kapcsolat

Full troubleshooting guide · Software and firmware · Installer knowledge base

Need help with the installation?

Send the exact camera and recorder models, the problem and what you have already tried. We reply by email. Do not send passwords.

On working days we reply the same day.

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